Policies

Overage Policy

Individuals must be over the age of 18
Valid Proof of ID must be presented upon entry, Security and Staff reserves the right to refuse entry
Illegal Substances/Drugs are not permitted to be brought or consumed on the premises
Weapons are not permitted to be brought into the premises
There is a zero tolerance policy towards violence with regards to other patrons and staff, you will be removed from the premises and further action may be taken
All personal belongings are to be taken care of by the individual, Luxury Desires does not take ownership for any lost or stolen property
Individuals should request to the photographer if they do not wish for their photo to be taken or posted on our website and social media accounts

Underage Policy

Individuals must be 13-17 years of age
Valid Proof of ID must be presented upon entry, Security and Staff reserves the right to refuse entry
Illegal Substances/Drugs are not permitted to be brought or consumed on the premises
Alcohol is not permitted to be brought or consumed on the premises
Weapons are not permitted to be brought into the premises
There is a zero tolerance policy towards violence with regards to other patrons and staff, you will be
removed from the premises and further action may be taken
All personal belongings are to be taken care of by the individual, Luxury Desires does not take ownership for any lost or stolen property
Individuals should request to the photographer if they do not wish for their photo to be taken or posted on our website and social media accounts

Promoter Policy

Minimum of 15 tickets must be sold to be paid and earn rewards
Incentives will be available once all tickets and/or money are provided and verified
You must attend our events unless you have contacted us with a valid reason
Promotional material must be posted and shared fortnightly
Tickets are under the possession of Luxury Desires and distributed to Promoters, they must be sold or returned by 12pm on the day of the event
Any lost or stolen tickets will result in the promoter, paying the full amount and/or further action
All information provided to you on subjects including upcoming events, policy changes, promotions and marketing must not be shared to non staff members.

DJ policy

Minimum of 15 tickets must be sold to be paid and earn rewards; unless otherwise discussed
Incentives will be available once all tickets and/or money are provided and verified
Promotional material must be posted and shared fortnightly
Tickets are under the possession of Luxury Desires and distributed to DJ’s, they must be sold or returned by 12pm on the day of the event
Any lost or stolen tickets will result in the DJ, paying the full amount and/or further action
Any sets cancelled in less than 48 hours may results in temporary suspension unless a valid reason is provided
All information provided to you on subjects including upcoming events, policy changes, promotions and marketing must not be shared to non staff members.

Refund

In the unlikely event we are forced to shut down early due to a risk arising all patrons will be offered compensation in the forms of re-using their ticket for the next event as well as 2x free drink cards.
If you are requesting a refund due to a personal matter then 24 hours notice must be provided to obtain a full refund, please understand that a change of mind will not be taken as a valid reason. If less than 24 hours notice is provided a partially refunded may be offered depending on the circumstances.

Safety

We encourage patrons to travel and party together as much as possible to keep everyone safe, in the event you feel bullied, assaulted or unsafe please let a member of staff know so we can help you.
We never want to see patrons or staff members get hurt or injured at our events and that is why we have strict rules in place to prevent it from occurring. In the unlikely event we are forced to temporarily suspend you a period of time will reflect the seriousness of the incident. In serious cases we will not hesitate to ban you from our events.

Promotional

Luxury Desires management owns the creative rights to our logo and may take action against companies who directly copy.
Luxury Desires management owns the legal rights to ‘Luxury Desires’ as a business name.

Privacy

As a member of our team or a patron your private information may be recorded for compliance checks, suspension records, birthday history and more. Your private information will only be kept for the duration of your work or partying with us.